CARES UTILITY RELIEF FUND

CARES Utility Relief Fund

The amended budget for the Commonwealth of Virginia, signed by Governor Northam on November 18, 2020, allocated $100 million of federal Coronavirus Aid, Relief, and Economic Security Act funds towards relief for utility customers whose accounts are past due (CARES Utility Relief Funds).  

For a customer to be considered for assistance, there needs to be at least a 30-day past-due balance on the account for usage that occurred between the timeframe of March 1, 2020, to December 30, 2020, and may not be used for past-due amounts prior to the is time period. Funds cannot be used for deposits, fees, late fees, or penalties. Also, the customer must certify that they have experienced a financial hardship resulting directly or indirectly from the COVID-19 public health emergency.

Customers who believe they meet the eligibility criteria, must submit an application to be considered. The Form must be received in our office by January 20th. Forms can be submitted using the drop boxes, located on the front and back entrances of the building, mail or emailed to rcpsa@rockbridgecountyva.gov. Forms can also be completed over the phone by calling our office at 540-463-4329. You can use the enclosed Customer Intake Form here. 

Please submit your application as soon as possible as it is anticipated there will not be enough CARES Utility Relief Funds to cover all customers whose accounts are past due.  Additionally, the timeframe to use the CARES Utility Relief Funds is exceptionally short. 

Submission of an application does not guarantee any or all of a customer’s account balance will be offset by CARES Utility Relief Funds.

In addition to the CARES Utility Relief Funds, RCPSA is offering extended payment plans, depending upon circumstances, for customers with past due bills. If you would like to set up a payment plan, please contact our office at 540-463-4329.